Task #5

I experimented placing holds using both options. I'm used to using "My Library Account" to place holds so, adding items to the book bag was a little awkward. I went back and forth between the two and decided I'm going to use the book bag option more often to get comfortable with the format.
Viewing the 'book bag' is pretty cool. I think if I were working at a public service desk I would probably use this option so, that when the patron is finished requesting items we could take a look at 'view book bag' to ensure that the items shown are the items the patron wants.
And, for sure I think patrons at home would benefit going to the catalog and using 'add to book bag' simply because they request where they want to pick up their hold(s). I'm familiar with notifying patrons that they have a hold to pick up only for the patron to say they thought they had requested to pick the item up at a different location. This option at the end where the patron chooses where to pick up the requested item is very helpful.